Purchases on this site are digital products — software licence keys delivered immediately after payment is confirmed. Under Article 16(m) of the EU Consumer Rights Directive (2011/83), implemented for you by your country's implementation of Directive (EU) 2019/770, the 14-day right of withdrawal does not apply once the key has been delivered with your express consent and your acknowledgement of that loss. Full purchase, complaints and dispute-resolution flow below.
§ 1 General provisions
1. The store at this site is operated by: Digital Soft Distribution Sp. z o.o. ul. Hoża 86/410, 00-682 Warszawa, Poland VAT ID PL7011079724, REGON 521497508, KRS 0000960920 District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register; share capital PLN 5,000.00 Email: support shown in the footer.
2. These Terms govern the sale of digital products — software licence keys — between the Seller and the Customer through this site.
3. By using the store the Customer confirms reading and accepting these Terms.
§ 2 Products and licences
1. The store sells only genuine, lawfully acquired software licence keys from major publishers (Microsoft, Adobe, Norton, McAfee, Kaspersky, Bitdefender, etc.).
2. Each key activates and validates against the publisher's official servers. If a key is ever found to be unauthorised the Seller will replace it free of charge or refund in full.
3. Software use is governed by the publisher's End-User Licence Agreement (EULA), which the Customer accepts on first activation.
4. Each product page lists licence type, number of activations, region, system requirements and subscription term where applicable.
§ 3 Pricing and payment
1. Prices are shown and charged in the currency of the storefront you are buying from (PLN on lizensa.pl, SEK on lizensa.se, and so on); the header picker lets you switch where available. Prices include VAT at the applicable rate.
2. Available payment methods include Przelewy24 (BLIK, bank transfers, Visa/Mastercard, Apple Pay, Google Pay), Stripe (Visa, Mastercard, Amex), PayPal, Klarna/Sofort and SEPA (B2B).
3. The PLN payment operator is PayPro S.A. (Poznań), registered as a domestic payment institution by the Polish Financial Supervision Authority under IP24/2014.
4. All payments are encrypted with TLS and PCI DSS compliant. We never store full card numbers.
5. A VAT invoice is issued automatically once payment is confirmed and emailed to the address provided at checkout. B2B customers add their VAT ID at checkout to receive a company invoice.
§ 4 Digital delivery
1. Licence keys are delivered electronically only — by email and through the customer dashboard.
2. Each delivery email contains the key, a download link to the publisher's installer, step-by-step activation instructions and the invoice.
3. Delivery time: typically under 5 minutes after payment is confirmed. In rare cases (fraud screening, unusual payment methods) delivery can take up to 24 hours. If delivery exceeds 24 hours the Customer may withdraw at no cost.
4. There are no shipping charges — all products are digital.
§ 5 Withdrawal and refunds
1. Consumers have a 14-day right of withdrawal for distance contracts under Article 9 of Directive 2011/83, as implemented by your country's implementation of Directive (EU) 2019/770.
2. Exception for digital products: under Article 16(m) of that Directive the withdrawal right does not apply to digital content not supplied on a tangible medium once performance has begun with your express consent and after you were informed of the loss of the right. You give that consent and acknowledge the loss by ticking the consent box at checkout.
3. Refund if the key was never used: if you declare the key was not activated and we can verify this technically, we refund the full amount within 14 days of your notice to the original payment method.
4. Replacement of a faulty key: if a key fails to activate due to a Seller- or publisher-side issue, we deliver a new key or a full refund within 24–48 hours of the support ticket.
§ 6 Prohibited use
Customers must not: resell licence keys without express authorisation; share keys in breach of the publisher's EULA; use bots or scripts to scrape the store, monitor prices or overload servers; submit false personal, payment or VAT data; reverse-engineer keys, products or the store itself; use the service for unlawful activity (money laundering, fraud); attempt DoS, intrusion or unauthorised access. Violations result in immediate account suspension, order cancellation and, where appropriate, notification of authorities.
§ 7 Warranty (rękojmia) and complaints
1. Licence keys are digital content: the Seller is liable to consumers for any lack of conformity under Directive (EU) 2019/770 as implemented by your country's implementation of Directive (EU) 2019/770.
2. Liability window: at least two years from supply, or the longer period the law of your country of residence gives you; for continuously supplied content, the whole supply period.
3. Complaints are submitted by email to the support address shown in the footer or in writing to the registered address, with the customer name, order/invoice number, defect description and the remedy requested.
4. The Seller answers within 14 days of receipt.
5. Nothing in these Terms excludes or limits the statutory conformity liability; any term that tried to would be void.
§ 8 Support and dispute resolution
1. Customer support is reachable Mon–Fri 09:00–17:00 CET via the support email shown in the footer; first-response target two business hours.
2. Alternative dispute resolution: if we cannot settle a complaint directly, the certified ADR route for your country of residence is the certified ADR entity competent for your dispute (we will tell you which on request). We do not claim membership of any single scheme; on request we will tell you which certified ADR entity is competent for your dispute and will take part in good faith. The European Commission keeps a public list of certified bodies at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.
3. None of the above limits your right to bring an action before a court.
§ 9 Governing law and final provisions
1. These Terms and the distance contract with a consumer are governed by the law of the Seller's seat, without prejudice to the mandatory consumer-protection rules of your country of residence, which always apply. 2. Disputes with non-consumer customers are decided by the court with jurisdiction over the Seller's registered office. Consumer disputes follow the jurisdiction rules that protect you as a consumer. 3. The Seller may amend these Terms for important reasons (legal changes, new payment methods); customers are notified by email 14 days before the change. Amendments do not apply to contracts concluded before they enter into force.
Digital Soft Distribution Sp. z o.o. · VAT PL7011079724 · KRS 0000960920 · Effective from 29 April 2026.
