Scope of this statement
This accessibility statement applies to the Lizensa online shop at lizensa.co.uk: the home page, catalogue and product pages, search, cart, checkout, the customer account and the legal pages. It explains how the shop meets the accessibility requirements of the European Accessibility Act (Directive (EU) 2019/882) as transposed into national law.
Conformance status
We design and test the shop against the Web Content Accessibility Guidelines (WCAG) 2.2, level AA — the web requirements of the harmonised European standard EN 301 549.
The shop is partially conformant with WCAG 2.2 AA: the parts listed under "Known limitations" do not fully meet it yet. As far as our checks show, everything else does.
Known limitations
- Payment forms. Card, PayPal and other payment forms in the checkout are embedded from the payment provider. We choose providers with accessible forms, but we cannot change their markup.
- Support chat. The chat window is a third-party widget; its keyboard and screen-reader support is outside our control. Every question can also be sent by e-mail to support@lizensa.co.uk.
- PDF documents. Invoices and licence certificates are PDF files that are not yet tagged for screen readers. On request we send their content by e-mail as plain text.
Barriers found by our automated checks are fixed before a change is released; any that remain are listed here.
How we assess accessibility
This statement was last reviewed on September 24, 2026. It is based on a self-assessment:
- automated axe-core tests against WCAG 2.0, 2.1 and 2.2 (levels A and AA) of the home page, a category page, a product page, the cart, the checkout, the account login and this statement, run on every change before it is released;
- manual checks using the keyboard only.
We review this statement at least once a year and after every major change to the shop.
Feedback and contact
If you run into a barrier, or need information from this shop in an accessible format, please tell us. This is our feedback mechanism for accessibility:
- e-mail: support@lizensa.co.uk
- the contact form
Please tell us the page, what you were trying to do and which browser or assistive technology you use. We confirm receipt within two working days and reply within ten working days with a fix or another way to achieve the same result.
Enforcement procedure
If our reply does not resolve the problem, you can turn to the bodies responsible for accessibility:
- Market surveillance: the market-surveillance authority for the accessibility of products and services in your EU member state
- Conciliation: the conciliation or consumer dispute-resolution procedure of your EU member state, where one is provided
What we do for accessibility
Specifically, the engineering team holds itself to:
- Keyboard navigation — every interactive element is reachable with Tab, activatable with Enter or Space, and dismissable with Escape. We do not use mouse-only patterns.
- Semantic HTML — landmarks (`<main>`, `<nav>`, `<footer>`), headings in correct order, native form controls, real buttons. Screen readers should never need ARIA to make sense of a page they could understand from the markup alone.
- Visible focus — every interactive element shows a focus ring at all times when focused via keyboard, with at least 3:1 contrast against its background.
- Colour contrast — body text at 4.5:1, large text and icons at 3:1, in both light and dark modes.
- Resizable text — pages remain usable up to 200% zoom in any browser; no fixed-pixel content widths block reflow.
- Reduced motion — animations respect `prefers-reduced-motion` and never autoplay video with sound.
Keyboard shortcuts
Standard browser shortcuts work everywhere. The site adds two of its own:
- / — open the search palette from any page.
- Escape — close any dialog, drawer or menu.
We deliberately keep the shortcut list tiny so it does not collide with assistive-technology key bindings.
Browsers and assistive tech
We test on the latest two versions of Chrome, Edge, Firefox and Safari on desktop, and Safari and Chrome on iOS and Android. We test screen-reader behaviour with NVDA + Firefox, JAWS + Chrome, VoiceOver + Safari (macOS and iOS), and TalkBack + Chrome on Android.
We do not test against Internet Explorer 11; it is no longer supported by Microsoft and we do not block it but cannot guarantee accessibility there.
